Shipping & Returns
Returns & Exchange Policy
We offer 2 day express shipping for our customers. Once your order is processed and has shipped, you can expect to receive it within 2 business days or up to 5 calendar days. There are times when exceptions will be made by the carrier company, but tracking information will be made available when your products ship. If you have not received your package within the time scheduled, please contact us.
If your products have been damaged in transit, we will gladly provide an exchange for you at no cost. Please retain the original packaging and products and contact us within 24 hrs of your delivery.
We want our customers to have a great experience with our products. We understand that there may be a time when a product didn't meet your expectations. Please contact us within 7 days of receipt of your items to arrange a return of any unopened product. Product must be in original packaging with safety seal. Return shipping costs will be the responsibility of the customer. Items returned will be processed and credited to your account. Please allow returns up to 10 days to appear on your billing statement.
Due to the nature of our artisan forged products, or any products that have been opened, do not have original packaging or have been used, we cannot accept returns on those items and all sales will be final. We will only accept returns on items that have not been opened and are in the original packaging and contain original safety seals.
All products will be inspected for any returns in accordance with this policy.